Company Description

CPL Technologies (TSXV:CCY) is a leading provider of customer support solutions to mid and large sized companies.

Since its inception in 1994, CPL’s primary purpose has been to deliver unique solutions that resolve complex and evolving customer support service issues. CPL’s leading product, C² Enterprise, has permitted numerous companies to enhance their customer support service centers and boost customer satisfaction.

CPL’s client list includes well renowned companies such as; Ubisoft, CGI, Métro-Richelieu, Softimage and Orange Mobile, among others.

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 Corporate Website
Sedar.com
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Current Market Data


Lead Product - C2 Enterprise
Years of research and development have produced a software application, C² Enterprise that provides companies with a feature rich customer support application system that is easy to implement, use and customize. C² Enterprise’s success is attributable to CPL’s management team, which is composed of individuals that have an in-depth understanding of the customer support industry. Originally designed for internal and external customer care, C² Enterprise has been leveraged by customers to meet numerous business demands such as Internal IT Support, External Customer Support and Outsourced Customer Care Facilities, among others.

Target Market
CPL Technologies designs solutions specifically tailored to mid-market businesses across a wide array of industries. The Company serves clients that are confronted with the task of managing heavy flows of internal and/or external customer requests. Their application attracts companies that have as little as 5 to as many as 350 concurrent customer support agents.

Over the years, CPL has established a strong foothold and a loyal clientele in its native province of Quebec. Nearly 100 small and mid-sized companies rely on CPL applications; approximately 80% are headquartered in Quebec. As of December 2005, CPL put forward an expansion plan to increase its presence beyond its native province. Given its new sales and marketing initiative, CPL plans to continue increasing its market share in North America and Europe.